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  1. Fix the app

    Please fix the app. Cannot access test results error code 7001 contacted patient access twice but still not resolved

    10 votes
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      5 comments  ·  Mobile/App  ·  Flag idea as inappropriate…  ·  Admin →
    • simplify instruction letters from surgeries.

      I went to my surgery to register online. The letter gave no instructions other than go to the website and click "online services"

      Once I had done that, a box requested my User ID which allowed a 12 character user ID to be inserted.
      On my letter there is NO user ID... I have a user name that is 12 characters so it is not that.

      I have a Password, a Passphrase, an organisation code and an account ID... none of which gain access to the site.

      I am very computer literate so I do not know how novices are…

      4 votes
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        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow restricted Patient / Doctor contact via the app

        Sometimes your doctor needs to speak you unannounced e.g test results, update, referral etc.

        It would be good if the Doctor could message you via the app and you can respond to the message via the app. When messaged by the Doctor you should receive a notification message on your phone and possibly a notification message to your email address also.

        The app should only allow the Doctor to be able to contact you and once they do, you can only reply to the message once. It should be restricted so you can never initiate contact with the Doctor or…

        3 votes
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          0 comments  ·  Mobile/App  ·  Flag idea as inappropriate…  ·  Admin →
        • Add to calendar on Android shows calendar but then 'Event not found'

          Event not found error when click on the add to calendar icon. It opens the Google calendar but then gives the error.

          1 vote
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            0 comments  ·  Mobile/App  ·  Flag idea as inappropriate…  ·  Admin →
          • Email me when test results are added

            Please email me when test results are added to save me having to keep logging in to check for them

            8 votes
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              1 comment  ·  Online Messages  ·  Flag idea as inappropriate…  ·  Admin →
            • Make it 2-way messaging on the Prescription Ordering 'add a comment' facilty

              At my Surgery, when ordering from my list of online Meds, its possible to add a message ....

              However, theres no way of knowing if its been read or actioned.

              Could there be a box with a response / acknowledgement / non-dialogue content so one knows whether or not to persue things ?

              0 votes
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                1 comment  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
              • Add a facility to delete old repeat prescription requests to just show the recent ones.

                It would add clarity to the page if we had the facility to delete old repeat prescription requests so that only the most recent are displayed.Only the most recent consultations are shown, but repeat prescription requests seem to go a long way back and they are not really of any interest.

                1 vote
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                  1 comment  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
                • Give better support.

                  Text reminder for passwords reset have not worked despite numerous requests and as in Scotland have to wait for surgery to open. Tried twitter but no response

                  2 votes
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                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • Bring the app upto date

                    I upload a lot of info into  health, it would be soooo beneficial for doctors to have this data available to them before I attend my appointment.
                    Tracking vitals over time will give them a better view on a patients helath.
                    Also, update the app! It's SOOO slow, needs a quicker, faster, more initiative interface. Use TouchID to sign in, sync with my calendar rather than just creating an export file.

                    You have the links with GPs, this could be AMAZING. It just isn't at the minute.

                    7 votes
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                      1 comment  ·  Mobile/App  ·  Flag idea as inappropriate…  ·  Admin →
                    • Put A DEMO Account On Ur Site So Patients Can B Shown How It Works In Real Time Without Actually Triggering Anything accidentally

                      hi, I am a member of my local PPG, we are trying to encourage patients to use patient access. To make this easier could you have a dummy/demo account set-up on your website so patients could be shown exactly how to use an account without actually initiating an accidental request or showing someone’s medication list by demonstrating from a real patients live account...

                      5 votes
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Notification of repeat prescription status change

                        In cases where your system knows a repeat prescription request has gone from Requested to either Accepted or Rejected you should be able to notify the user that they need to login to Patient access to see what's changed.
                        There would be no confidentiality breach. And unless you only fetch a patients details from the Practice when they login, this should be implementable.
                        I don't care about magically knowing what bit of paper has been pushed where in the Practice, just when the status has changed in your system.

                        5 votes
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                          0 comments  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
                        • iPhone App and iCloud Keychain integration fails. Please make to work correctly

                          There is a major problem with the iPhone app and iCloud Keychain. You simply do not interface with it correctly, perhaps at all. I use a system generated complex password, something like 0zQ-tw5-KlH-3Hf Try entering that on an iPhone.

                          I raised this as ticket number 18989 to be asked to come here. Gentlemen, this is not a functionality request or a suggestion, your App is at fault. If you want folk to enjoy using your system you need to make it work for them

                          9 votes
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                            1 comment  ·  Mobile/App  ·  Flag idea as inappropriate…  ·  Admin →
                          • You sent me an email to complete my Heath Assessment, Please send another as I have mislaid it on the computer.

                            I cannot complete the My health Assessment you sent me. Please send another.

                            1 vote
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                              0 comments  ·  Personal Health Record  ·  Flag idea as inappropriate…  ·  Admin →
                            • Change the Word Rejected to Declined

                              Please consider changing the word 'rejected' to 'declined' for showing the status of a prescription request. I know that it's only a small thing, but the word 'rejected' makes one feel as if they've been naughty, or something.

                              3 votes
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                                0 comments  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
                              • Please give me an option to not group test results by test name and instead list all by date. The current way makes it looks like results ar

                                Please give me an option to *not* group test results by test name and instead to list all results by date. The current way makes it looks like some results are deleted. Had to phone surgery to work out what was happening. Happy to be contacted to demonstrate. 07740650087

                                4 votes
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                                  0 comments  ·  Medical Record Viewer  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add subject of appointment to calendar entry

                                  Add to the calendar entries Patient Access creates the subject of the appointment, as entered by the patient. It's useful to be able to see in one's calendar the reason for the appointment as the GP will see it. Plus, one may have forgotten a detail from the appointment request.

                                  1 vote
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                                    0 comments  ·  Online Appointment Booking  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Prescription Status Unknown

                                    What on earth does this mean?

                                    8 votes
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                                      0 comments  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Is it possible for EMIS to alert an administrator that a Patient has made a specific type of appointment ?

                                      To avoid the Telephone Tag when making appointments for GP Clinics (eg Asthma) it would help if I could make the appointment online myself - but ensure that the GP's Admin person is alerted that this has happened so that other internal actions & paperwork can be completed .

                                      1 vote
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                                        0 comments  ·  Online Appointment Booking  ·  Flag idea as inappropriate…  ·  Admin →
                                      • @ptaccesshelp The Accepted Status is ambiguous. It does not tell me that my repeat prescription has been Authorised/Approved/Is ready etc

                                        The Accepted Status is ambiguous. It does not tell me that my repeat prescription has been Authorised/Approved/Is ready etc. Use additional statuses.

                                        7 votes
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                                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 6 votes
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                                            under review  ·  1 comment  ·  Online Medication Requests  ·  Flag idea as inappropriate…  ·  Admin →
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